Software can pave way for business process excellence


By Narayan Bhargava, Chairman and Managing Director of Calibehr, Business Solution Provider across industries.

Technology has long been an aid when it comes to simplifying, escalating and optimizing various sorts of processes in any business. Correspondingly, market trends suggest that operational excellence can be achieved through the use of software. Operational software designed by custom software development team possesses the potential to enhance the likelihoods of attaining success through optimized operations.

Lack of process management can lead up to a miscellany of problems like meagre customer care service, poor relationship with suppliers and discrepancies in processes related to hiring and retaining employees. All these issues denote that a company is lacking operational excellence and is in dire need of focussing on streamlining of internal processes.

To battle these snags, there are numerous process advancement methodologies, digital process automation tools and software in the market.

Beginning with development of standard processes, software can be used to regulate various levels of operations. While several businesses require an all-encompassing process, there are few that also demands sub process regulation at various levels involving different tools.

History suggests that business process re-engineering revitalizes a company and helps it in achieving their business goals.  For example— with the use of workflow management software or inventory and warehouse management systems, a company can increase the efficiency of its employees along with retaining them for a long time.  A step further the AI enabled operational software can automate several other tasks and minimize the employees’ time and efforts, providing them a larger scope for ideating.  Data suggests that automation can free up between 20 to 30% of an employee’s time per workday.

In addition to restructuring the processes, software can also be utilized for producing reports and insights about the already existing processes and re-evaluating them to find glitches and bottle necks so that the process can be changed depending on the feedback.

It is believed that process excellence is attained when a company’s processes are optimum, consistent and proficient. In an ideal situation all processes lead to desired outcomes, fits in perfectly with all the other roles resulting into smooth functioning of an organization.

However, process excellence is not the ultimate podium for any organisation; it’s the continuity of excellence that involves re-designing of processes so that they can keep on adapting the shifting circumstances, as a result process excellence with become consistent.

For example, the pandemic led to hybrid work culture, stimulating a need for upgradation of processes at so many levels. Process advancement, therefore has to be continuous and consistent. The paradigm shift to work-from-home culture was made smooth by the use of various software tools.

There are various sorts of business process automation software that ensure effective management of companies and allow them to automate internal processes. By integrating process automation with other digital software, a company can put software to best use and ensure its success in the most efficacious manner.

Using software for attaining process excellence include many benefits, first and foremost in cost saving— data suggests that if processes are functioning efficiently, companies can save a significant amount of money. Secondly, automated methodology allows process mapping, therefore helping in identifying bottlenecks and issues in the system. It also presents a bigger picture about how the functioning of a company is taking place and the loopholes that should be addressed at various levels. In today’s time it is workflow management through software that will ensure the longevity of the organisation.